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info@sweetssyrup.com

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Frequently Asked Questions

HELP!  WE HAVE PICKY EATERS!
From the start, we discourage referring to Sweet’s as medicine of any sort. Give it a fun name: magic syrup, num-num, honey juice, or just Sweet’s Syrup! One family named it “the good stuff.” For toddlers, try a medicine syringe, which fits nicely into the pint-sized Sweet’s bottle. For older children, make Sweet’s special by using a fun shot glass. Sweet’s is delicious swirled into yogurt, oatmeal, and smoothies. It also pairs nicely with hot tea or whiskey, for picky eaters of the adult variety.
HOW MUCH AND HOW OFTEN SHOULD I USE SWEET'S SYRUP?
An adult serving is 1 tablespoon per day, while a child’s serving is 1 teaspoon per day.  Serving frequency may be increased to every 3 hours if desired.  
IS SWEET'S SYRUP SAFE FOR ME?  
Sweet's contains unpasteurized honey, which can be risky for certain individuals.   Please consult your doctor before consuming Sweet's if you are pregnant, nursing, or have a specific condition such as auto-immune disease. 
AT WHAT AGE CAN I START GIVING MY LITTLE ONE SWEET'S SYRUP?
Children over one year of age can safely consume unpasteurized honey. Please ask your pediatrician. 
HOW LONG WILL SWEET'S SYRUP LAST?
Sweet's Syrup must be refrigerated.  Each bottle has a sell-by date on the bottom.  Once a bottle is opened, we recommend consuming within 3 months.  Unopened bottles are good for 6 months from sell-by date.
MY SYRUP ARRIVED WITH A MELTED ICE PACK.  IS IT OK?
Yes.  Online orders ship with an ice pack in an insulated pouch.  Sweet's has been successfully tested for safety at room temperature for several days.  However, you should get your syrup into the fridge as soon as it arrives.
I DON’T LIVE IN THE SOUTHEAST.  WILL SWEET'S SYRUP STILL BENEFIT ME?
The honey in Sweet's contains pollen from foliage common to the Southeastern U.S.  If you live outside this region, we recommend eating raw honey from your area each day, in addition to using Sweet's Syrup.  You might also consider purchasing Sweet's DIY Elderberry Syrup Kit, adding your local honey as sweetener!
WHEN WILL MY PRODUCTS BE SHIPPED?
Shipping usually takes 4-7 days, depending on where you live.  If it's been a week since you placed your order, please email info@sweetssyrup.com for help.
HOW DOES SUBSCRIBE & SAVE WORK?

Set your preferences for quantities and delivery frequency, and agree to subscribe for a minimum of two orders.  You'll be prompted to set up an account with a password.  Sweet's products will arrive on your doorstep right when you need them, and you'll save 10%!  One week before scheduled shipping, you'll receive an email from us.  You'll be charged when your order ships.  Shipping takes 4-7 days, depending on where you live. You may cancel after the two-order minimum (but we think you'll want to stick around!) and your quantity/frequency may be adjusted anytime by editing your account preferences.  If you need help or have issues with your order, email Natalie@sweetssyrup.com.  (Note:  This program is new and will be amazing.  Thanks for bearing with us while we get the hang of it!)  

HOW CAN I ACCESS MY SUBSCRIBE & SAVE ACCOUNT?
You can view and make changes to your account by clicking here. You must log in to your Sweet's customer account to access the Manage Your Subscription feature. If you have any issues with your account, please email Natalie@sweetssyrup.com
MY QUESTION ISN'T ON THIS LIST.  
Please reach out to us at info@sweetssyrup.com.  We're happy to help!
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